Shipping & Return Policy

Shipping Policy

Kamelyar ("we" and "us") is the operator of www.kamelyar.com. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

We offer Worldwide shipping on all products.

INTERNATIONAL SHIPPING

We offer international shipping on all products. Please note, however, that the terms of delivery to international locations are DDU (Delivered Duties Unpaid). You will be solely responsible for any and all customs duties and taxes that may be imposed by local authorities in your location.

ORDER & DELIVERY

After placing your order, you will receive a confirmation email from us. We endeavor to dispatch your order within 3 working days. Once your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company. We will take all required steps to ensure shipment delays are kept to a minimum.

To ensure successful delivery, please provide a complete and accurate address, including any necessary special instructions and where someone will be available to receive the order. If an incorrect or incomplete address or phone number is provided, we cannot be held responsible for loss of shipment due to incorrect details provided by you. Please note that we are unable to schedule deliveries without a valid address and phone number. Deliveries will take place between Monday-Friday (except on national holidays). 

We can not be held liable for any delay and/or extension in delivery time caused by the courier company carrying your package. We will always attempt to fast track the delivery in case of delays, however, we cannot be held liable for delays once the items have been dispatched from our facility.

 

Returns and Exchange Policy

• All sales at www.kamelyar.com are accepted for return within the 30 days of purchase date.

• At Kamelyar, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely pleased with your order, our hassle-free return policy allows you to return the item within 30 days of purchase. We offer full refunds or exchanges for products in their original condition, making your shopping experience with us risk-free. Customer satisfaction is our top priority, and we strive to make your return process as smooth and convenient as possible. Your trust in Kamelyar is important to us, and we are here to assist you every step of the way. Please don't hesitate to reach out to us at info@kamelyar.com. Our dedicated team is here to assist you promptly and ensure a smooth return process. Your satisfaction is our priority, and we look forward to assisting you.